Refund & Cancellation Policy

Last Updated: April 1, 2026

At Dev8 Labs, we provide highly specialized B2B digital infrastructure, proprietary ad-tech orchestration, and managed service retainers. Due to the intangible nature of our digital products and the immediate allocation of engineering resources, we adhere to the following policy:

1. Nature of Service

All services provided by Dev8 Labs are considered "Work for Hire" or "Digital Infrastructure as a Service." Because our services involve immediate manual configuration, API resource allocation, and proprietary logic deployment, we do not offer a "trial period" or "money-back guarantee."

2. Refund Policy

No Refunds: All payments made to Dev8 Labs are non-refundable.

Service Commencement: Once a billing cycle has begun or a setup process has been initiated, no refunds will be issued for that period.

Setup & Architecture Fees: Any one-time fees associated with account configuration, API integration, or initial infrastructure builds are strictly non-refundable.

3. Cancellation Policy

Retainer Cancellation: Clients may cancel their ongoing managed service retainers at any time. To avoid the next billing cycle, a written cancellation request must be sent to [email protected] at least 30 days prior to the next scheduled payment.

Access Termination: Upon cancellation, services and access to proprietary dashboards will remain active until the conclusion of the current paid billing cycle. No pro-rated refunds will be provided for early termination within a cycle.

4. Dispute Resolution

We value our partnerships. In the event of a service disagreement, we encourage clients to contact our support team directly to reach an amicable resolution before initiating any external payment disputes.